Dexcom G6 and low alerts not sounding

Hi everyone. I’ve been having some difficulty with my DexcomG6 not sounding the low alert alarms to my iPhone. Yesterday, I noticed my phone giving a visual notification that I was at 49 but my alarm never sounded at my low setting, urgent low, or urgent low soon. I called Dexcom and was told to turn sounds on/off, but wondering if anyone else has had these issues and how you addressed them? My low is set to 80 to give me time to correct, but without it going off, I’m a bit anxious about overnight lows. Thanks for any advice.

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Hi @DFBB iPhone now includes “notification grouping “. There is something (a warning) on the Dexcom site. On your phone Settings>Notifications >Dexcom. Mine works on automatic but you should set it to “Off”.

Thank you so much! I corrected the setting on my iPhone and will wait to see if it works.

Hi @DFBB please check thes settings recommended by Dexcom.

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I use the alerts directly from my pump so the phone alerts would be redundant redundant😊. Below is a screenshot of my Dexcom app settings on my iphone.

My iphone Notifications/Alerts/Dexcom is turned off.

My Dexcom G6 notification settings are turned off in the app

And My Phone/Notifications /Dexcom G6 is turned off.

Turning these on (or similar in Android) should give you sound.

Thanks so much for your help. I’m starting the Tandem pump very soon so I’ll keep in mind that using those alarms might be much better. I feel like I can’t put my phone down for fear of missing an alert. I think I’m going to look forward to a little more freedom with using a pump.

Software updates can cause havoc with alerts too. I lost my phone alerts for quite a while after one of the updates. Just a fyi.

The G6 app must be kept running for the alarms to sound. So the critical settings on your phone are to related to power conservation. The phone can’t be allowed to go to sleep, and the phone can’t be allowed to suspend the G6 app if it’s running in the background.

A phone cannot be the primary receiver for a G6 sensor, specifically because of the problem of alarms not being reliable. The practical problem of having the Dexcom app running 24x7 is it’s a power hog.

My Tandem pump works reliably to sound Dexcom alarms, but its speaker is inside the aluminum housing and is quieter than the Dexcom receiver and hard to hear unless I wear it exposed.

My temporary alert solution was to get a cheap Android phone and run an app called XDrip+ (not XDrip) and the Tandem t:connect app on it. The XDrip+ app has configurable alarms where I set a series of progressively lower levels and pick progressively louder audio alerts and sounds of my choice for each alert. The lowest level alarm I set has an audio alert that can wake me if I’m not in a coma, or my wife in the next room.

The real solution for you is using what the CGM shows you to adjust your behavior. Getting a Tandem pump will help somewhat, but Control IQ is not magic. You still need to pay attention to what you do and how your body reacts. Since I started using a G6 I haven’t had an unexpected true low, only a few compression lows when sleeping.