Is anyone else having the same issue?
For two transmitter cycles now, I’ve noticed that the dexcom g6 app on my Android phone doesn’t give any warning that the transmitter battery is expiring. This led me to be without a transmitter while I waited for a replacement to arrive.
The first time this happened, I called it in to dexcom and they told me to try using the receiver. So this time I used both the receiver and the app simultaneously, and the receiver gave me the warning but the app did not.
Is anyone else experiencing this? If so, this is a critical problem that dexcom needs to fix.
Also, this is not the first time I’ve had problems with failed alerts.
Back when I was using a g4, the speaker failed after a few months of use, giving no audible alerts. I had to have three or four receivers replaced. Every time I would explain the situation to dexcom, and nobody ever acknowledged to me that this was an ongoing issue or that they had heard about the problem before.
As you may know, eventually, dexcom issued a recall about a year later, and finally the reps acknowledged to me that this was a manufacturing issue.
I don’t appreciate the gaslighting from Dexcom on these kinds of issues and wish the reps would take proactive measures and reassure me that these alert errors will be escalated and followed up on.
I am mostly happy with my G6, but this is the elephant in the room that needs to be addressed.