In the past I have had to reach out to Dexcom technical support regarding a sensor error through the phone. I am familiar with the process but i’ve been having trouble contacting them today and have accumulated almost an hour of wait time because I assume they’ve been very busy.
That being said, has anyone tried their alternative way which is submitting a form to them online, I believe it’s called “Product Support Request”? I’m skeptical about them not reaching out to me at all. Has anyone tried this and does Dexcom actually contact you? I want to get my daughters sensor replaced as soon as possible.