In November my husband received a preauthorization form from his doctor to get dexcom cgm. He spoke to Dexcom, who said they reached out to his insurance and were told he had met his out-of-pocket medical spending for the year and that the cgm wouldn’t be an extra cost. Great! Now we’ve come to find out that this wasn’t true, and that he owes +$2,000. Has anyone had any experience with this? We have documentation on all ends, including that initial call with Dexcom that said this wouldn’t be an extra cost, but no one seems to care.
Any advice or experience dealing with a similar experience would be greatly appreciated.