Has anyone tried the TSA Cares Program to get through airport security?

Hello fellow travelers! I just wrote a blog post about our experience with the TSA Cares Program this summer – specifically, assistance from Passenger Support Specialists. I’m wondering if you have used this program and, if so, what your experience has been. I think it’s geared more for insulin pump or CGM users as they draw more scrutiny but I’d be curious about your thoughts. If you haven’t heard of it, read our experience to learn more. Thanks!

Never used it or heard about it – travel all the time – if it’s a small airport with only metal detector never get stopped, but bigger airports always get to rub my hand on my pump and have it tested for gun powder -

One time I was travel from London on a business trip, I was stopped because TSA though that my glucometer was a piece of a bomb. To add insult to injury, I am of middle eastern descent, my day is Egyptian. However, I am Christian and born in the USA. They pulled me into a office and started questioning me like I am a terrorist. It was the most embarrassing thing that ever happened to me. Plus it got me sick cause they would not even let me check my sugar or take my medicine. Eventually they cleared me.

Let’s be honest… the TSA doesn’t really care or have much common sense.

I avoid them at all costs and just remove my pump and put it in my carry on before going through security. I never have a problem.

Did you see the story last week about the guy who refused a full body search from TSA because his flight had already landed in Denver?

Google “man refuses TSA pat down” and you can see the video.

Seriously, his flight was complete and he was trying to leave the airport and go home but TSA said they had to screen him. He questioned what authority they had since his flight was finished and refused, then left the airport. TSA threatened to call the Denver Police but didn’t because the man had done nothing wrong.

ScottT, I don’t think very many people know about this program. I learned about it from reading a blog post. Noosa07306, what you experienced is just awful! I’m so sorry! Jennagrant, that’s a horrifying story. I looked it up. From what I have learned, the TSA Passenger Support Specialists volunteer for the extra training – often because of a personal connection to someone with disabilities or health challenges. Health groups like the ADA go in and provide education. We found the PSSs that we encountered to be very nice. At minimum, if I was having difficulties with checkpoint screening, I would ask for a PSS. It can be arranged 72 hours in advance by calling TSA Cares. The hotline will get a PSS in touch with you so you can discuss a meet up location. From there, they will walk you through security. For most people, it is probably overkill to arrange this service. The ADA says that if you have reason to believe that you may have trouble with the checkpoint screening, this may be an appropriate option for you.

I’m going to have to check this out! I’ve just been happy that over the last 3 years or so, the process for checking pumps has gotten so much simpler. I remember years ago being frisked, searched by an agent, and having all of my carry-ons searched too. Took about 20 minutes and we almost missed our flight. Now they just have me hold the pump, swab my hands, and put the swab in some thingy that analyzes it, and I’m off in running in about 2 minutes. But this sounds like a cool thing, thanks!