First let me say that I love the Medic Alert Foundation and have always gotten great customer service. With that said, let me tell you why I'm ticked at them today!
I ordered Brandan a new Medic Alert bracelet today. I want it to have 'Insulin Pump' engraved on it. I asked our pump rep if that was a good idea and she said yes. Her assistant told me that's what she did too. So, when I ordered the bracelet this is how the conversation went:
Me: I want 'Type 1 Diabetes' and 'Insulin Pump' engraved on the back.
Her: It's on his record that he has a pump, you don't need to engrave it, just in case he comes off it. (Comes off it?!)
Me: I don't plan to take him off the pump and I would feel more comfortable with it engraved.
Her: OK. We'll engrave 'Diabetes' and 'Insulin Pump' but if he stops needing the pump you will need a new bracelet. (Stops needing it?! I'll ignore that.)
Me: Please make sure it says 'TYPE 1 DIABETES' and 'INSULIN PUMP'.
Her: It only needs to say 'Diabetes' because all diabetics are treated the same, but it will specify Type 1 on his record. (UUGGGHHHH!)
Me: The one he has now says 'Type 1' and I want his new to say it.
Her: Well, they'll know he's insulin dependant because you're engraving that he has a pump.
Me: That doesn't have anything to do with it! He has Type 1 Diabetes and that's what I want his bracelet to say! So will you please order the bracelet with 'Type 1 Diabetes' and 'Insulin Pump' engraved on it?!
Whew. Feels good to rant!