I’m new to this community but have really enjoyed everyone’s feedback regarding support, pumps, exercise etc…
With that said, I am in the process of getting a new pump. I am a former Medtronic user (not sure of the model- I used it in 2007-2009) and then an Omnipod user in 2013-2014. I have been off an insulin pump since 2014 and only doing injections.
I am now ready to get back on an insulin pump after a few years of not dealing with my health and the mental health issues that came with being diagnosed at 18.
When I learned I had great health insurance that was willing to get me a brand new pump basically free, I jumped on the chance to get the Medtronic 670g. It has been approved and they actually shipped it to me…
Here’s the dilemma. I have had a horrible, terrible, rotten experience with their customer service and it has completely turned me off to them. They dropped the ball several times along the way and did not care at all about me. I truly felt I was just a number to them and not an actual customer. I specifically told them that this was the time that the customer service should be elevated and if this was a sign of the customer service to come, then I was no longer interested in their 670g.
So I have taken a moment to gather myself and decide what I want to do. And I am looking for recommendations.
A little about me. I am extremely active and athletic. I workout basically 7 days a week and run anywhere from 8-15 miles 3-4 times a week. I am a gym rat. Eat healthy. Spend a lot of time outside playing tennis, volleyball, basketball etc…
I am hoping to get opinions on the best pump for me… I see a lot of people have issues with the Medtronic pump anyway (on top of the terrible customer service) and I am wondering what other options/recommendations people might have for someone like me and my lifestyle.
The reason I stopped using the omnipod was because it had so many issues with the pods breaking (this was in 2013) and i was losing insulin in the pods, constantly replacing the pods etc… and it also turned me off. I can’t speak on their customer service though.
Anyway- I am looking for advice/opinions/feedback. Anything is helpful and I am open to hearing from anyone.
Thank you all so much!