My wife and I are trying to get a loan to pay off some bills and have a little bit of extra money to do something when we are on vacation next week. Apperently something on my credit report from verizon wireless has not been cleared up. I payed them 5 years ago, but something with the way they reported doesn't show up on my credit report as being cleared off.
I called them to see what the deal was and that I needed a paper faxed to my bank saying that I don't owe them any money. I get on the phone with customer service and they tell me that they can't fax anything because it's against their policy. I would have to wait for it to come in the mail in 7-10 business days. Now, I dont know why they can't fax papers like that beings that I would think it would take about 2 minutes to do.
I asked to talk to a supervisor and was informed that I can put in a request and they would call me back in 24-48 hours. I told them that I need that paper faxed today and that it wouldn't be fair to other people if they faxed it for me because it is against their policy.
I continue talking with them and the lady from customer "service" told me that I was not as important to them because I had an account go bad while I was in college and couldnt afford to make the payments and because I was no longer an existing customer.
Needless to say I was not happy at all. I work in a very customer related field and if I told them that someone would be with them in 24-48 hours when they had a problem I would not have a job. They did tell me that I could come back as a new customer anytime I wanted too. I will not be doing that after the service I recieved today.
Anyone else have some horror stories of Customer "service"?