I just wanted to share my horror story of me trying to get a new insulin pump. Get it off my chest and see if anyone else has had this much trouble.
I have been on the Medtronic 512 for almost 6 years. It broke May 8th. Medtronic's immediately sent me a new one, I received it at 9 am May 10th, which was real comforting. They told me I could use it free for 3 months.
So I began trying to get the new Revel pump May 10 with the addition of CGM since I no longer feel low blood sugars. I notified my doctor and Medtronics and was assured it would all happen fairly easily. After a week I called Medtronics back, not having heard who the rep was who was covering my account and got a name. I called and left a message and still didn't hear back, so three days later I phoned and asked for a supervisor and had to leave another message, but at least the supervisor called me back and explained that the rep was out on training. So what, I wish I could delay my diabetes for training, but I couldn't. Then they told me that my Doctor had to fill out some paperwork. So I called my doctor and was told that was on top of his desk Apparently my calling stimulated and he finally filled out paperwork.
Next, ball back in Medtronics court, they didn't seem to do anything with the paperwork. I phoned my insurance company and they told me all that they needed was letter of medical necessitty from Medtronics. Medtronics tells me that they need to get that letter from my doctor. What the heck was that last wad of paper they had him fill out? Now I am waiting again for my doctor to fill out a letter of medical necessity for Medtronics to send to my insurance. Does this ever end?
Why does someone who has been using an insulin pump almost 6 years and has had infusion sets filled by prescription for the insurance company for said pump need a letter of medical necessity. Maybe I am missing something here. Maybe diabetes goes away over time? I would hope. Anyway, this has gone on for a month.
This is ridiculous!