Hi guys, my MiniMed Paradigm 515 just completely gave up on me and stopped working (was super glitchy) and it turns out that it was no longer under warrenty. I am shopping for a new pump and need some advice.
I was pretty satisfied with MM and have been using their pumps since I started insulin pump therapy. I do have some complaints, though. I think I went through 3 paradigm 515 pumps because of malfunctions which is a bit worrysome. However, they did replace those pumps no questions asked within 24 hours of contacting them. My other complaint is that when the most recent issue arose, they asked me if I would like to send the pump to them to be analyzed. Of course I said yes! After about 2 weeks I e-mailed the rep asking when I would be getting my pump back (afterall, I paid for it with assistance from the gov't - thank you Ontario, Canada!) and they told me that I would NOT be getting it back and I would never find out what went wrong with it. I guess at the end of the day I don't really need my malfunctioning pump back but the fact that they had me send it back without notifying me that it wouldn't be given back doesn't sit well with me.
That aside, I am kind of leaning towards the new Paradigm Veo mostly out of familiarity with MM pumps but I do want advice from other pump users. I use approx. 55 units of insulin per day so that might be something to consider. I am curious to hear about the Animas and the Omnipod so any advice (pros and cons) for those would be great. I do like that a CGM comes with the Veo, however I do not have insurace that will cover the cost of the supplies. I do get assistance from the government which just barely covers the cost of infusion sets and reservoirs so there is no wiggle room to add another form of supplies. Keeping that in mind, I would like to know if Veo users are content with the pump.
Any help and advice would be GREATLY appreciated. I am currently using a loaner pump from Medtronic and need to make a decision soon.